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At Al-Ayn for Social Care Sweden (“Al-Ayn Sweden”, “we” or “us”), we rely on the support and generosity of individuals like yourselves to enable us to serve orphaned children and displaced families. That is why we want to be completely transparent about how we process your data.
Al-Ayn Sweden is registered in Sweden (Org. Nr.: 802471-6451). Al-Ayn for Sweden’s registered address is Gullivervägen 13, 176 77, Järfälla.
Our main website is www.alayn.se. This Privacy Notice applies to this website and gives you detailed information on why and when we collect your personal information, how we use it, how we keep it secure, and how you can let us know if you would like us to change how we manage it.
If you have questions regarding your personal information or its use, please contact us using the details set out in section 11 below.
Sections
Personal information is any information that relates to an individual. It does not include information where the identity of the individual has been fully and effectively removed (anonymous data).
If you engage with us and become involved in our activities, we hold specific personal information about you. Below is a list of the types of data we hold:
We hold and process your personal data for a number of reasons:
We will also process your personal information to the extent that this is required to comply with legal requests where disclosure is required or permitted by law (for example to government bodies for tax purposes or law enforcement agencies for the prevention and detection of crime, subject to such bodies providing us with a relevant request in writing).
We may also use your personal information to send emails, text messages and postal mail for direct marketing purposes if we have your consent or are otherwise permitted to do so. This allows us to send you occasional marketing information about our projects, fundraising activities and upcoming fundraising events that we believe will be of interest to you. We may also use your personal information for list-based targeting on social media, to provide you with content that will be most relevant to you. You can update your preferences in relation to direct marketing, including how you would like us to contact you. See section 11 for details.
Al-Ayn Sweden may collect your personal information in the following circumstances:
The orphaned children that we support are at the centre of every decision we make and you, our supporters, are crucial to the advancement of our shared cause. Our aim is to communicate with you in a way that makes you want to be more and more involved as you witness the impact of your support.
The first time you give us personal details – for example, when you sign up to our email mailing list, support our “Orphan Sponsorship” scheme, register for an event or make a donation – you may receive follow up information from us directly relevant to this activity like an acknowledgement of receipt as well as updates on how your support is making a difference.
If you have provided us with consent to use your details for marketing purposes, then we may also contact you about our projects and fundraising activities and other ways to support us.
In order to ensure that the data we hold about you is accurate and up to date, we may occasionally get in touch to ask you to update your information.
Where you give us your consent to send marketing information, we will wherever possible let you know how long this consent will last. Unless we have grounds for believing that a longer period is reasonable and have explained this to you, we will understand your consent to last for 36 months. After this time, in order for us to continue to update you, we will need your refreshed consent. You can update or withdraw your consent at any time for individual channels of communication, or for all channels. See section 11 for details on how to do this.
We will generally treat any marketing consent you give us as lasting for 36 months, but will apply the following exceptions (we will also inform you of this at the time you give consent):
We will only use personal information when the law allows us to (i.e., where we have a ‘lawful basis’).
Most commonly, we will use your personal information in the following circumstances:
In some circumstances, we may ask for your consent to use your personal information for a specific purpose. In particular, and as noted above, we may obtain your consent before we send you any email marketing or other communications about topics and events which we think might interest you.
You may unsubscribe from our email communications by following the instructions in any email that we send you, or you can withdraw your consent and request us to remove your personal information at any time by contacting us using the details in section 11 below.
The table below sets out the lawful bases that we rely on to process different types of personal data:
Personal Information | Purposes for processing | Lawful Basis |
Full name | Process and keep a record of donations you have made and our communications with you
Keep a record of requests and actions taken by you To ensure we do not send unwanted information to supporters or members of the public who have informed us they do not wish to be contacted Administering donations you have made Other administrative reasons including to confirm receipt of donations To respond to your communications |
Legitimate Interests
Performance of a contract (when administering donations) |
Email Address | Process and keep a record of donations you have made and our communications with you
Keep a record of requests and actions taken by you To ensure we do not send unwanted information to supporters or members of the public who have informed us they do not wish to be contacted Administering donations you have made Other administrative reasons including to confirm receipt of donations To respond to your communications |
Legitimate Interests
Performance of a contract (when administering donations) Consent (where sending marketing) |
Phone number | Process and keep a record of donations you have made and our communications with you
Keep a record of requests and actions taken by you To ensure we do not send unwanted information to supporters or members of the public who have informed us they do not wish to be contacted Administering donations you have made Other administrative reasons including to confirm receipt of donations To respond to your communications |
Legitimate Interests
Performance of a contract (when administering donations) |
Postal address | Process and keep a record of donations you have made and our communications with you
Keep a record of requests and actions taken by you To ensure we do not send unwanted information to supporters or members of the public who have informed us they do not wish to be contacted Administering donations you have made Other administrative reasons including to confirm receipt of donations To respond to your communications |
Legitimate Interests
Consent (where sending marketing) |
Financial information | Administering donations you have made | Performance of a contract (when administering donations) |
Technical information | Analyse and improve the activities and content offered by Al-Ayn Sweden. | Legitimate Interests |
Other information | Analyse and improve the activities and content offered by Al-Ayn Sweden | Legitimate Interests |
We do not carry out any automated decision-making using personal information which produces legal effects or otherwise significantly affects individuals.
We will hold your personal information on our systems for as long as is necessary for the relevant activity, and the appropriate retention period will vary according to the intended purpose for which we collected the personal information.
The criteria we use to determine the retention period of personal information are: (i) the respective statutory retention period; (ii) our contractual and/or business relationships with you; (iii) (potential) disputes; and (iv) any guidelines issued by relevant regulators. After expiration of that period, the relevant information is routinely deleted, as long as it is no longer necessary for the fulfillment of a contract, the initiation of a contract or to protect or defend our position or that of a third party.
For instance, if you request that we stop sending you marketing materials, we will continue to keep a record of your contact details and appropriate information to enable us to comply with your request not to be contacted by us.
Please be assured that we will not, under any circumstances, share your data with anyone for marketing purposes and you will not receive offers from other companies or organisations as a result of giving your details to us.
We do not store credit card details nor do we share financial details with any 3rd parties.
We may share your personal information in the following circumstances:
We are committed to ensuring that all your data is kept secure regardless of where the data resides and to providing appropriate protection for your information where such data is transferred outside of the European Economic Area (EEA).
As noted above, we transfer your personal information to our affiliates, including outside of the EEA in some circumstances. If we do so, we will take steps to ensure that your personal information is protected in accordance with appropriate safeguards, especially where the recipient country is not considered to be adequate under relevant law. In particular, we will rely on the appropriate safeguards under applicable data protection law, such as standard contractual clauses approved by the European Commission to protect your personal information.
Some pages on the website include links to third-party payment websites. These sites are governed by their own privacy statements, and Al-Ayn Sweden is not responsible for their operations, including but not limited to their information practices. Users submitting information to or through these third-party websites should review the privacy statements of these sites before providing them with personally identifiable information.
All the data held about you is held securely. We ensure that there are appropriate technical controls in place to protect your personal details. For example, we keep strict records of who has access to information that we hold to ensure that your information is only accessible by appropriately trained staff and volunteers and can be requested at any time.
Under privacy laws, you have rights relating to your personal information. You have a right to the following:
To exercise these rights, please contact us using the postal address, email address or phone number set out below. Please be aware that Al-Ayn Sweden may be unable to provide these rights to you under certain circumstances, for example if we are legally prevented from doing so or can rely on exemptions.
Marketing Communications
We will make it easy for you to tell us how you would like to receive marketing communications from us and to share any concerns or complaints you may have.
If at any time you wish to change how we communicate with you, update the information we hold, or raise a concern please do get in touch. There are several ways you can do this:
What are cookies?
Cookies are small text files stored by your browser. They help websites to remember information about their users. This information often helps the site perform useful functions such as remembering which items have been added to your shopping cart. Cookies allow websites to remember your activity so they can recognise you when you use the site again in future and respond accordingly. This will mean you have a better, more personalised experience the next time you visit.
Changing cookie preferences
You can update and change your cookie preferences at any time by clicking the link found in the footer of each page of our website. To ensure you receive the best experience from Al-Ayn Sweden and for your use of our website in particular, we suggest you use the recommended settings.
You can also use your browser to disable cookies through your web browser preferences.
Types of cookie we use
This Privacy Notice may be updated from time to time, so you may wish to check it each time you submit personal information to Al-Ayn Sweden. It was last updated in May 2024.
If material changes are made to the Privacy Notice we will use reasonable efforts to contact you.
If you have any questions about this Privacy Notice, please get in touch using the contact details set out at section 11 above or email us at [email protected]